IT Planning
Auditing the current IT setup before buying more tools
Check existing tools, ownership, access, costs and task gaps before approving another small business technology purchase.
Desk
Desk Support
Looks at support arrangements, software licences and continuity planning for businesses without an IT department.
IT Planning
Basic IT planning for small businesses
Build a practical small-business IT plan around daily work, essential access, security, costs and clear ownership.
Support
Business software installation and licences
Keep business software installations, user access, licences and billing aligned with a practical application record.
Support
Checking licence terms before sharing an account
Check who may use a software licence, whether credentials may be shared and which named-access options fit the work.
Support
Checking repair and warranty support before purchase
Check computer warranty terms, repair routes, parts access and workarounds before buying for an Australian business.
Support
Comparing ad hoc support with a managed support agreement
Compare ad hoc IT help with a managed support agreement using scope, costs, response terms, security and day-to-day coordination.
Support
Creating a practical device handover checklist
Create a short device handover checklist for issued equipment, working tasks, support contacts and pending items.
Support
Deciding which IT problems need specialist help
Use impact, data risk and safe troubleshooting limits to decide when to escalate an office IT fault to a specialist.
Support
Estimating the staff time lost to avoidable IT problems
Record affected people, unusable minutes and rework to estimate the staff time lost to recurring IT interruptions without double counting.
Support
Installing approved software without unnecessary extras
Choose software by role, inspect installer extras and verify what works on a new staff member’s device.
Support
Keeping a record of recurring technology faults
Keep a useful fault history with dates, symptoms, workarounds, case owners and follow-up so repeat IT problems can be investigated.
Account Security
Keeping emergency access to critical business accounts
Identify critical accounts, arrange secure provider-supported recovery and control how emergency access is used and checked.
IT Planning
Listing the technology a small team actually needs
Build a useful technology needs list from staff tasks, locations, access requirements and the tools already in use.
IT Planning
Planning how staff work during a device failure
Plan the worker's temporary tasks, approved device and data access, then check and reconcile work when the original device returns.
Support
Planning renewals without surprise charges
Set software renewal decisions before supplier deadlines, then verify terms, quantities, cancellation and the resulting charge.
Support
Preparing for an internet outage
Decide which tasks need internet, check an alternative connection and give staff an outage and reconciliation sequence.
IT Planning
Prioritising a small business technology improvement budget
Compare technology improvements by work impact, evidence, full cost and acceptance checks, then approve spending in practical stages.
Account Security
Protecting work data on a lost phone
Respond to a missing work phone by containing account access, checking remote actions and assessing exposed data.
Account Security
Removing access when a worker leaves
Use a service-by-service exit checklist to prevent sign-ins, address sessions and shared passwords, transfer work and verify access removal.
Support
Removing unused software from business devices
Check work files and dependencies before uninstalling unused business software, then verify the device and billing separately.
Support
Reviewing mobile data costs for a travelling team
Use bills, plan summaries, coverage checks and overseas roaming terms to review a travelling team's mobile data costs.
IT Planning
Separating essential equipment from optional upgrades
Decide which business equipment is needed now, which upgrade deserves a trial and which purchase can wait.
Account Security
Setting up multi-factor authentication for work accounts
Choose a supported MFA method, enrol each work-account user, check a fresh sign-in and protect the recovery route.
Account Security
Small business account security
Map work accounts, limit access, protect sign-ins and plan staff changes with a practical account security process for Australian small businesses.
IT Planning
Small business IT continuity
Identify essential work, agree temporary ways to operate during IT failures, assign recovery owners and check the plan.
IT Planning
Small business technology reviews
Review the technology your small business already uses, gather evidence of delays and risks, and turn findings into a practical action list.
Support
Small office IT support
Set up a clear support route, define responsibilities, choose suitable coverage and know when a small office needs specialist help.
Support
Tracking who uses each paid application: users and seats
Reconcile software users, assigned licences and purchased quantities so each paid seat has a clear owner and decision.
Account Security
Using a business password manager
Choose and roll out a business password manager using real account needs, controlled sharing, vault protection and a clear process for staff changes.
Support
Writing a useful support request
Use a clear support request template that records impact, timing, affected systems, exact symptoms and safe troubleshooting steps.